We build a complete Google review, testimonial, and referral generation system that integrates with your existing CRM or PoS. We automate the process of requesting and following up on reviews and testimonials, and work with you to determine suitable incentives for clients. We respond to clients both personally and publicly. We also create marketing materials from the reviews and testimonials to amplify your online reputation and attract new customers.

Our system engages clients at key points in the customer journey through personalised emails and SMS messages and follow-ups.

What can and should be automated will depend on your industry, current software and how much direct control you want over the system.
The core functionalities of the system are automated. Some processes, such as uploading service images and confirming testimonial requests, if desired, would required manual activation. This may be as simple as clicking a link sent to your phone or email.

No technical expertise is required on your part. We handle all aspects of the setup, integration, and maintenance. You will have complete access to all of the tools and workflows used in your system, but are not required to use them. We will provide training documentation for your new system. Ease of use is a top priority.

You will have access to real-time analytics dashboards to monitor the progress of your service, the reviews that have been generated, and the effects on inbound calls, website clicks, direction requests, etc. We also provide weekly reports.

Growth Engine is suitable for any business that collect customer contact information. It is particularly effective for local service-based businesses, such as trades, home services, professional services, automotive, health + wellness, beauty + personal care.

Our system engages your real clients through personalized requests after they've experienced your services. We do not use fake reviews or unethical practices. Authenticity is crucial for building trust and complying with platform policies.

Customers who intend to leave a negative review are directed to internal resolution, and diverted away from posting publicly on google. However, customers may still go out of their way to leave a negative review. We take responding to negative reviews seriously, approaching the situation with respect and understanding. You will be notified if a negative review is received.

Yes, we can discuss any changes to any of the scripts and messages to maintain your brand voice and message style, or you can allow us to write the scripts for you.

All expenses are covered in the set up and ongoing maintenance fees. This includes software billing and email / sms charges.

We are unable to guarantee specific results due to the diverse range of industries we serve. Businesses that are high volume, customer-facing and provide recurring services will experience greater results. We commit to working diligently to help you achieve the best possible results.

The maintenance fee includes continuous monitoring of the system, regular updates, personalized review responses, and technical support. It ensures that the system runs smoothly and remains effective over time. It also includes any user licenses to software tools used in the system.

Setup typically takes one to two weeks, depending on the complexity of your existing software systems. This includes a strategy session, software integration, testing and launching your system.

No long-term contracts. Our flat-fee setup gets you up and running, and the monthly fee is month-to-month. You can cancel anytime. Your service will continue until the end of the billing period.

Your system is not lost if you cancel, unlike with other service providers. We will assist in migrating your system to your new service provider. If you are not moving to a new provider you will need to purchase user accounts for the software tools used in your system.

We provide ongoing support, technical assistance, system monitoring and performance reviews. We provide same day text & email support, as well as monthly phone consultations.

We take data privacy seriously. All client information is handled in compliance with relevant data protection regulations. We will not share or sell your customer information.